Terms and conditions

Transporting your cake:

When collecting your cake please ensure that you transport the cake in either the foot well or boot space of your car. It is recommended that you ensure the space is clean and clear before you arrive to collect your cake.
Please be aware that placing your cake on a seat, lap, or uneven surface even for a small journey may affect the stability or internal structure of the cake which could result in irreparable damage.
On hot days, it is recommended to travel with the air conditioning on or windows open to keep the environment relatively cool so that the cake does not get too warm.
It is recommended that the cake is taken directly to the venue from when you collect it as any lengthy time in the vehicle may cause damage to the cake. If you take it home before taking it to the venue, please ensure it is stored in a cool and dark place away from direct sunlight and stored in the packaging provided.
Unless advised to do not place your cake in a fridge. Further transport to the venue from your home should be made using the guidelines stated above.
When setting up your cake at the venue please make sure it is not placed in direct sunlight and consumed within the time suggested on your packaging.
Once the cake has left the premises Fairy Hill Cakes are no longer liable for any damage that may be incurred. If any repairs are required at any point after the cake has left the premises, and only if a repair is possible and there is availability for us to fix it, it will be at the cost suggested at the managers’ discretion. This will need to be paid on return of the damaged cake before the repairs can commence. We cannot promise to fix any damage to cakes but will certainly try our best to help you should any accidents happen!
If the guidelines above are followed, then you should have no problems delivering your cake in perfect condition to your venue.
Enjoy your cake!

Terms and conditions:

Upon ordering you will be directed to come and read these terms and conditions and then send acknowledgement that you have fully understood them.

Your cake order will only be booked in once your deposit has been paid. The deposit will be 50% of the total balance of your order. Final payments must be made 7 days before delivery or collection. For wedding cakes £100 deposit is required to secure your date with the remaining balance to be paid in full 28 days prior to the wedding date. Please note all deposits are non-refundable.
Cake Changes
Any changes to your order will be accepted up until 14 days prior to the event date for celebration cakes or 28 days prior to the wedding date. After this time changes may incur a charge. This is however subject to Fairy Hill Cakes being able to accommodate such changes and the availability or extra materials that may be needed.
If you wish to collect you cake order you must keep to the agreed date and time. Once collected the order becomes your responsibility. We cannot be held responsible for any damages caused to the cake or other items once they leave the premises.
Cancellation Policy:
In the event of a cancellation deposits are non-refundable. Any balance paid after the deposit however can be refunded if the cake is cancelled more than 14 days prior to the celebration event date or 28 days before the wedding date. This is as long as we have not started making models or bought in specific items for your order, if we have then you will be given the difference once the cost of such work or items has been deducted.
In the very unlikely event that the cancellation of your order is on the part of Fairy Hill Cakes, you will be asked if you would like to move your order to another date. Should this not be suitable to you then you will be offered a full refund of all monies paid.
Rest easy: You can feel safe in the knowledge that Fairy Hill Cakes has a good working relationship with other local cake businesses in the area and as part of a contingency plan we have an agreement that we will try when needed to help each other out in times of crisis should the unforeseeable ever occur.
We reserve the right to photograph your cake order before delivery/collection for our own reference.
Release and Liability:
We will work with you to ensure you are completely happy with your order. We shall not be held responsible for your order once collected or delivered. We will advise you on how to store your cake beforehand and ask that you sign a release form stating that you are happy with your order before leaving the premises. At venues we request that the recipient signs confirmation of receipt in good order.

If you have any questions not addressed here, please contact us using our form.